Help & Support

Gratitude Partner — voice-first gratitude journaling with scheduled calls, reminders, and optional cloud backup.

We’re here to help. Most questions are answered below. If you still need us, email mygratitudepartner@gmail.com — we aim to reply within 1–2 business days.

Contact us

Email: mygratitudepartner@gmail.com

When you write, please include your device (iPhone / Android), app version, and a short description of what happened. Screenshots help if something looks wrong on screen.

Common questions

Scheduled gratitude calls are not ringing

Make sure notifications are allowed for Gratitude Partner in your device Settings.
On iPhone, complete setup and sign in so your call schedule is saved.
Check Settings → Call Schedule in the app — your times should match when you expect a call.
Keep the app updated to the latest version from the App Store or TestFlight.
If you recently deleted your account, sign in again and set your schedule once more.

Microphone or voice journaling

Allow Microphone (and speech recognition on iOS, if prompted) when the app asks — voice features need these permissions.
If you denied access earlier, open Settings → Gratitude Partner on your phone and turn Microphone on.
Use a quiet place and speak clearly after you tap Accept on an incoming call.

Subscriptions & billing

Payments are handled by the App Store (iOS) or Google Play (Android). We do not charge your card directly.
To manage or cancel: Settings → Plan → Subscription → Manage subscription in the app, or use your Apple ID / Google Play subscription settings.
To restore a purchase on a new device: open the paywall and tap Restore Purchases, or use Settings → Account → Restore Purchases.
Refunds follow Apple or Google’s policies — we cannot process refunds in the app.

Account, sign-in & data

You can use Sign in with Apple or email to create an account and sync entries to the cloud.
To delete your account and cloud data: Settings → Account → Delete account (confirm when prompted).
Guest mode keeps some data on your device only until you sign in.
For data requests (access or correction), email mygratitudepartner@gmail.com.

Notifications & reminders

Reminders and call alerts require notification permission.
If you tapped “Remind me later” on a call, check for a follow-up notification you can tap to start when you’re ready.
You can adjust your schedule anytime under Settings → Call Schedule.

Privacy & legal

Gratitude Partner · mygratitudepartner@gmail.com